HIAB Controller Reference Number - 0123445567567
Location Ferndown
Working Hours 8am to 5pm Monday to Friday
Salary £22,000 - £25,000
Closing Date 23/06/2024

We understand that our customer’s vehicles are a vital tool to their business or everyday life. This is why our main aim at Ferndown Commercials is to keep our customers on the road. We pride ourselves on pulling out all the stops to ensure your vehicle is back on the road as soon as possible, whether it’s following a service or a breakdown.

The staff at Ferndown Commercials Ltd are some of the most experienced and are constantly undergoing training, keeping up to date with all the latest changes ensuring the customer is always getting the very best service available.

Main Duties

- Reporting to your Line Manager, providing regular updates of the current scheduled of work

- Regularly liaise throughout the day with the Service advisor team on all things in direct relation to the workshop

- Processing engineers reports from write up though to an account invoice.

- Liaising with customers in requesting purchase order numbers.

- Using Fleet account portals to request work authorisation and purchase order numbers.

- Using Manufacturer R&M and warranty systems to complete and invoice completed work.

- Input and adjustments of engineers time sheets.

- Monitoring and actioning emails in accounts and administration mail boxes.

- Investigating and dealing with customer invoice queries.

- Confirming and processing customers legal vehicle documentation.

- Updating spreadsheets/logs of outstanding Purchase order numbers.

- Answering department incoming phone calls.

- Display excellent customer service skills over the phone and face to face

Liaise with other departments to promote good communication across the company

Skills and Previous Experience

- Excellent communication skills

- Methodical and organised

- Demonstrates a strong knowledge of the motor vehicle industry

- Customer focused

- Flexible approach to work

- Knowledge of Health and Safety

- Experience of implementing process improvement

Hours: 8:00am – 5:00pm Mon-Fri

Job type: Permanent/full time

Text here ...

Apply for the Role Below
About You * Required Information
    Additional Information
    Sorted by Price: Lowest to Highest
      No Saved Vehicles
    Compare Vehicles
    + Add Vehicle from your shortlist